How it works
We handle it. You focus on care.
From day one to years in, Convergent manages every aspect of your phone system so your team never has to.
Getting started is simple
We learn your operation
We start with a conversation about your office structure, team size, call volume, and any pain points with your current setup. No assumptions — we design your system around how you actually work.
We configure everything
We procure the hardware, configure your VoIP software, set up every extension, call routing rule, voicemail, and user account. You don't touch a settings page.
We ship and install
Phones arrive pre-configured. Plug them in and they work. We're available on the phone throughout setup to walk your team through anything.
We train your team
Written guides and video tutorials cover everything your staff needs. We also offer live walkthroughs for team leads and admins.
We monitor and support
We watch your connectivity and system health continuously. When something needs attention — or when you just have a question — we're a phone call away.
What's included
Everything your office needs
Our turnkey solution covers every layer — nothing falls through the cracks.
Hardware & Software
Physical desk phones, softphone apps, and the VoIP platform — all sourced and configured by us.
Network Connectivity
We manage your phone network's internet connection and run continuous uptime monitoring.
System Management
User accounts, extensions, call routing, IVR menus, and security — all managed by our team.
Call Recording
Record calls for QA, training, and compliance. Accessible from your web dashboard.
Conversation Monitoring
Supervisors can listen in on live calls for coaching and quality oversight.
Automatic Failover
If your primary internet connection fails, calls automatically reroute — zero downtime.
Training Materials
Written guides and video tutorials for every role — receptionists, caregivers, and admins.
Phone Support
Call us. We answer. Every issue gets a real person, not a ticket number.
See if we're the right fit
We'll walk you through exactly how our system would work for your office — no commitment required.